Refund policy

 

Returns & Refunds Policy

Kaiya Active

At Kaiya Active, we take pride in the quality of our products and want you to love your purchase. Please read our returns policy carefully before placing an order.

Change of Mind

Due to hygiene reasons, we do not accept returns or exchanges for grip socks due to change of mind, including incorrect size, colour preference, or if the item has been worn or tried on.

This policy is in place to ensure the safety and hygiene of all our customers.

Faulty or Incorrect Items

We are happy to offer a refund, replacement, or store credit if your item is:

• Faulty or damaged upon arrival

• Incorrect (wrong item sent)

If this happens, please contact us within 7 days of receiving your order at kaiyaactive@gmail.com with:

• Your order number

• A clear photo of the issue

Once approved, we’ll arrange the next steps as quickly as possible.

Condition of Returned Items

Approved returns must be:

• Unworn and unused

• In original packaging

• Free from marks, odours, or damage

We reserve the right to refuse a return if the item does not meet these conditions.

Refunds

• Approved refunds will be processed back to the original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank

Shipping Costs

• Original shipping costs are non-refundable

• If the return is due to a fault or our error, return shipping will be covered by Kaiya Active

Australian Consumer Law

This policy does not affect your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major fault and compensation for any other reasonably foreseeable loss or damage.