Shipping policy
Shipping Policy – Kaiya Active
At Kaiya Active, we aim to get your order to you as quickly and smoothly as possible ♡
Processing Times
All orders are processed within 1–3 business days.
Orders are not shipped on weekends or public holidays.
During launches, sales, or peak periods, processing times may be slightly longer.
Australia Shipping
We offer shipping across Australia:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Shipping costs are calculated at checkout based on your location.
International Shipping
We ship worldwide 🌍
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Standard International Shipping: 7–21 business days
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Express International Shipping: 5–10 business days
Shipping rates are calculated at checkout.
Please note: delivery times may vary depending on your country and customs processing.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.
Delays
While we do our best to ensure timely delivery, Kaiya Active is not responsible for delays caused by postal services, customs, or unforeseen circumstances.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses.
Lost or Stolen Parcels
Kaiya Active is not liable for lost or stolen packages once they have been marked as delivered.
If you experience any issues, please contact the shipping carrier directly.
If you have any questions, feel free to contact us at kaiyaactive@gmail.com ♡